What is the role of a Technical Consultant in Support and Implementation Project?

By | December 8, 2014

This is a common question for a every fresher. To help them, here in this post I have summarized in few points which I am aware of.

Role of a Technical Consultant in a Support Project:

  1. Triage tickets, if it is related to you, take it to your queue and update it with necessary information
  2. Work on existing tickets assigned to you as well as follow up on tickets for speedy closure of tickets
  3. Document the fixes made as per the process and standards defined by the client
  4. Prepare test case document specific to the issue raised in the ticket
  5. Check-in the final version of the code to Version control tool
  6. Follow up with My Oracle Support if any SRs are raised
  7. Prepare Status Reports

Role of a Technical Consultant in a Implementation Project:

  1. If possible involve in requirement gathering and help Functional consultant to come up with a perfect solution to a problem
  2. Estimate the Design, Development and Unit test time for the give object.
  3. Develop concrete design document for the proposed solution.
  4. Develop the object and discuss with Functional consultant regularly on the progress and give module wise demos to be on sync.
  5. Check-in code to Version control tool on regular basis
  6. Modify design document if there are any change in design.
  7. Involve in INT, FUT and VAL testing.
  8. Prepare Unit test documents.
  9. Prepare Status Reports.

Feel free to comment if you know any additional points, I will update them.

Also Read this article: What is the role of a Functional Consultant in Support and Implementation Project?

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